▪  21+ years Financial Industry Experience
▪  Directs Asset Allocation Investment Manager selection & Investment Policy
▪  Certified Financial Planner (CFP®)
▪  Certified Investment Manager Analyst (CIMA®)
▪  Chartered Life Underwriter (CLU®)
▪  Chartered Financial Consultant (ChFC®)

Bill Marsh is the Managing Principal of Capstan Financial Consulting Group. He’s responsible for developing the practice’s policies and procedures including asset allocation, investment manager selection and application of our investment policies. Bill is a Series 9/10 General Securities Sales Supervisor; he obtained his Certified Financial Planner™ certification (CFP®) in 2005 and holds the Certified Investment Management Analyst® certification (CIMA®) from the Investment Management Consultants Association. Bill has been designated a Chartered Life Underwriter (CLU®) and Charter Financial Consultant (ChFC®) by The American College. He holds the Chartered Retirement Plans Specialist (CRPS®) and Accredited Asset Management Specialist (AAMS®) designations from the College of Financial Planning.

Bill started his financial services career in 1995 while in Raleigh Durham, NC. Prior to founding Capstan Financial Consulting Group he worked for Banc of America Investments/Merrill Lynch and UBS/PaineWebber.

Bill graduated from Georgia Tech in 1989 with a Bachelor's degree in Mechanical Engineering, and served five years in the U.S. Navy as an officer aboard nuclear submarines.

Bill has four wonderful children Shelby, Grant, Hannah and Bridget. He was raised in Sarasota, FL having graduated from Riverview High School in 1984.

▪  20 + years Financial Industry Experience
▪  Directs Capstan’s long term strategic plan and oversees firm’s mission, vision & values
▪  5-Star Wealth Manager*
▪  Insurance & Wealth Preservation Specialist
▪  Series 24, 7, 63, 65 Registrations, and Life, Health, Variable Annuity licenses

Matt DePalma has devoted his entire career to the field of financial services. A Florida resident for more than 40 years, his local market familiarity is joined by extensive experience doing what he loves. As Managing Partner, Matt is responsible for directing Capstan’s long term strategic plan and the execution of the strategies necessary to achieve the practice’s mission, vision and values.

In addition, Matt oversees Capstan’s business expansion opportunities, recruitment and hiring practices as well as the mentoring and professional development of our existing team members. He ensures that his leadership brings positive impact to the client experience, morale, administration, growth and integration of the practice as well as represents Capstan at key community events, industry conferences and practice functions.

His broad investment planning knowledge got its roots more than 20 years ago with Barnett Bank and saw him develop into one of the most accomplished investment professionals in the organization. Prior to forming Capstan, he most recently worked in Sarasota with Banc of America Investment Services, Inc. where he was again recognized for outstanding service to his client base. Matt’s passion is helping people with their finances which he’s done for more than two decades. For the sixth consecutive year, he was recently voted a “5 Star Wealth Manager” as featured in Sarasota Magazine in November 2016 and also represents Capstan as a founding member of the Gulf Coast CEO Forum. Matt holds the Series 24, Series 7, Series 63, Series 65 registrations, and Life, Health and Variable Annuity licenses. He currently resides in Venice with his wife Tia and two children, Shane and Matthew.

_{*2016 Survey conducted by Five Star Professional, an independent third-party research firm, who received nominations among all wealth managers in the wealth management area from peers or firms and evaluated the nominees based on 10 objective criteria including client retention rates, client assets administered, firm review and favorable regulatory and complaint history. Matt DePalma was named 2016 Five Star Wealth Managers which represents less than 21% of the total wealth managers in the area. The Five Star award is not indicative of the wealth manager’s future performance. For more information see: http://ww2.fivestarprofessional.com/research}

▪  14 + years Financial Industry Experience
▪  Directs Capstan Business Solutions Group
▪  Chartered Retirement Plan Counselor (CRPC^®)
▪  Accredited Asset Manager Specialist (AAMS^®)
▪  Accredited Investment Fiduciary (AIF^®)
▪  5-Star Wealth Manager *

Nick Feather brings a strong background in banking and wealth management to Capstan. Before founding Capstan he spent a decade working with Banc of America Investment Services and Merrill Lynch in a variety of wealth management and banking capacities. As a member of the Capstan Leadership Committee Nick helps develop and implement the practice’s long term strategic plan. Nick leads Capstan’s Business Solutions Group working with business owners and executives to help manage and implement both qualified and non-qualified retirement plans as well as working with individuals and families.

A native Floridian, Mr. Feather brings experience, enthusiasm, professionalism and caring to Capstan. To his clients he brings the same. Mr. Feather holds the Series 7, Series 63, Series 65 registrations and Life, Health and Variable Annuity licenses. He is a graduate of the State College of Florida with a business management concentration. Nick has earned the designation Chartered Retirement Planning Counselor (CRPC^®) and the Accredited Asset Manager Specialist (AAMS^®) designation from the College of Financial Planning, he also holds the designation of Accredited Investment Fiduciary (AIF^®).

Mr. Feather was appointed by Governor Rick Scott to serve on the Early Learning Coalition of Sarasota County’s Board of Directors in 2013, he was appointed as the Board of Directors Chairman in 2015. Nick is active in his church and an active alumnus of The Sarasota Chamber of Commerce’s Leadership program. He served as the President of the Sarasota High School Foundation Board of Directors, and has volunteered his time as a facilitator for Children First’s “Boot Camp for New Dads.” He has lived in the Sarasota community since 1984; he and his wife Jessica have two young daughters.

_{*2016 Survey conducted by Five Star Professional, an independent third-party research firm, who received nominations among all wealth managers in the wealth management area from peers or firms and evaluated the nominees based on 10 objective criteria including client retention rates, client assets administered, firm review and favorable regulatory and complaint history. Nick Feather was named 2016 Five Star Wealth Managers which represents less than 21% of the total wealth managers in the area. The Five Star award is not indicative of the wealth manager’s future performance. For more information see: http://ww2.fivestarprofessional.com/research}

▪  25 + years Financial Industry Experience
▪  Portfolio Strategist & Technical Analyst
▪  Chartered Retirement Plan Counselor (CRPC^®)
▪  Accredited Domestic Partnership Advisor (ADPA^®)
▪  5-Star Wealth Manager*

Carrie has spent more than two decades within the financial services community. First with Boatmen's Bank in St. Louis, followed by PaineWebber/UBS, then Banc of America Investment Services and as a founding partner of Capstan, Carrie has consistently demonstrated her ability to deliver for her clients with persistent effort and diligent planning with a client-centered focus.

As a member of the Capstan Leadership Committee, Carrie develops and implements the firm's long-term strategic plan. Her day-to-day activities revolve around her responsibility for guiding Capstan's portfolio selection process through asset allocation, investment manager selection, technical and tactical analysis in addition to application of investment policies.

Carrie holds the Series 7, Series 63, Series 65 registrations and Life, Health, Long - Term care and Annuity licenses in addition to holding the Chartered Retirement Plan Counselor (CRPC^®) and Accredited Domestic Partnership Advisor^SM (ADPA^®) designations from the College of Financial Planning. She is a graduate of the University of Missouri-St. Louis with a Bachelor of Science in Finance degree. Carrie currently sits on the IMG Foundation Board of Directors, has previously sat on the Executive Board of Directors for ALSO, a local non-for-profit charity aiding youth in GLBTQ community and has completed the Sarasota Chamber of Commerce Leadership program in years past. Carrie joined the Sarasota community from St. Louis, MO 12 years ago to enjoy warmer weather and has built a home for herself with her two rescued greyhounds, for which she has an immense passion.

_{*2016 Survey conducted by Five Star Professional, an independent third-party research firm, who received nominations among all wealth managers in the wealth management area from peers or firms and evaluated the nominees based on 10 objective criteria including client retention rates, client assets administered, firm review and favorable regulatory and complaint history. Carrie Hulen was named 2016 Five Star Wealth Managers which represents less than 21% of the total wealth managers in the area. The Five Star award is not indicative of the wealth manager’s future performance. For more information see: http://ww2.fivestarprofessional.com/research}

▪  31+ years Financial Industry Experience
▪  Portfolio Strategist & Technical Analyst
▪  Certified Financial Planner (CFP^®)
▪  5-Star Wealth Manager*
▪  B.S., Florida Southern College

Thomas M. (Tom) McDonald brings extensive experience to Capstan in the fields of wealth management, investment planning, and estate investment planning. He has written briefs and white papers regarding such topics over his 31-year career. Tom has extensive background in planning; strategy development; and custom application development. He brings the personal attention and technical experience which astute investors expect and strives to help individuals and families realize the legacy that they desire.

Prior to his current role at Capstan Financial Consulting Group, for eight years Tom anchored the Fifth Third Securities investment team throughout Florida’s gulf coast. He began his career at Barnett Bank Securities, moving quickly through their ranks and held numerous senior positions with Barnett’s legacy firms before deciding to leave Banc of America Investment Services in 2004.

Tom holds a Bachelor of Science degree in economics and finance from Florida Southern College and is a Certified Financial Planner™ (CFP^®) certification holder. In 2016, he was voted a “5 Star Wealth Manager”. He has two children and coaches outdoor youth sports. Tom has been a member of the Sarasota community for over 40 years.

_{*2016 Survey conducted by Five Star Professional, an independent third-party research firm, who received nominations among all wealth managers in the wealth management area from peers or firms and evaluated the nominees based on 10 objective criteria including client retention rates, client assets administered, firm review and favorable regulatory and complaint history. Tom McDonald was named 2016 Five Star Wealth Managers which represents less than 21% of the total wealth managers in the area. The Five Star award is not indicative of the wealth manager’s future performance. For more information see: http://ww2.fivestarprofessional.com/research}

▪  27+ years Financial Industry Experience
▪  Directs Capstan Business Solutions Group Participant Education Program
▪  B.S., University of South Florida
▪  5-Star Wealth Manager*

Mark started his financial services career at Morgan Stanley / Dean Witter in 1990. In the 27 years since, he has developed a significant portfolio of clients who rely on his wealth management advice. He now brings that experience and knowledge to Capstan. Before helping found Capstan he worked at Bank of America Investment Services/Merrill Lynch. Mark leads Capstan’s Business Solutions Group working with business owners and executives to help manage and implement both qualified and non-qualified retirement plans.

Mark graduated from the University of South Florida and currently holds the Series 7, Series 63 and Series 65 registrations. He also holds the Life, Health and Variable Annuity license with the state of Florida. Mark and his family moved to the gulf coast in 1982 from Pittsburgh, PA. He has established many strong ties to the communities of Sarasota, Manatee, Pinellas and Hillsborough Counties and currently resides in Sarasota. He is a Third Degree Knight with the Knights of Columbus and serves as Vice President on the Miracle League of Manasota’s board of directors. He is also an assistant coach of the Miracle League Orioles. The Miracle League of Manasota is a 501(c)(3) organization dedicated to providing an opportunity for all children to play baseball, regardless of their ability for the 14,000 school-aged children with disabilities in Sarasota and Manatee counties.

_{^{*2016 Survey conducted by Five Star Professional, an independent third-party research firm, who received nominations among all wealth managers in the wealth management area from peers or firms and evaluated the nominees based on 10 objective criteria including client retention rates, client assets administered, firm review and favorable regulatory and complaint history. Mark Nickles was named 2016 Five Star Wealth Managers which represents less than 21% of the total wealth managers in the area. The Five Star award is not indicative of the wealth manager’s future performance. For more information see: http://ww2.fivestarprofessional.com/research}}

▪  18 years+ Financial Services Experience
▪  Certified Financial Planner (CFP^®)
▪  Boston College Law School*
▪  M.B.A., University of South Florida
▪  B. A., Brown University

Dan brings to Capstan over 16 years of knowledge in the financial services industry. He has extensive legal and wealth management experience, advising individuals and families with all aspects of investments, risk management, hedging and diversification strategies and structured credit. His hands-on understanding of the legal field has helped him work with clients while they explore wealth transfer and protection strategies through trust and estate planning as well as charitable planning.

Dan most recently worked with J.P. Morgan’s Private Bank before joining Capstan. Prior to that, he had spent time helping clients at some of the most respected companies in the wealth management industry such as Morgan Stanley, Bank of America and BB&T. While Dan enjoyed his time with these organizations, it is his move to Capstan that enables him to partner with his long-time friend and associate, Chris Jones, while they advise clients in an independent and comprehensive fashion.

Mr. Hoffe received his Bachelor’s degree from Brown University, his Juris Doctorate from Boston College Law School, and his MBA from the University of South Florida, where he was selected as the outstanding graduate for the Sarasota/Manatee Campus. He is a past president of both the Brown Club and the Ivy League Club of Sarasota/Manatee. Additionally, he has served on the boards of The Sarasota Reading Festival and the Ringling College Library Association, helping bring a diverse line up of fascinating speakers to Sarasota each year through its Town Hall Lecture Series.

Mr. Hoffe is a Certified Financial Planner™ (CFP^®) professional and holds the Series 7 and Series 65 registrations. He has lived and worked abroad and speaks German, French, and Japanese. Currently, Dan lives in Bradenton with his wife.

_{*Wells Fargo Advisors Financial Network is not a legal or tax advisor.}

▪  25+ years Financial Services Experience
▪  Specializes in planning for Corporate Executives and Business Owners
▪  B.S. in Economics and Finance from University of Central Arkansas
▪  Holds Series 7, Series 65 registrations

Chris has over 25 years of experience in private banking advising high net worth families with the past 19 years having been spent in the Sarasota/Manatee area.  He specializes in working with current and former business owners as well as current and former corporate executives.  His understanding of the needs of these individuals as they progress through their careers and into retirement has helped many make a successful transition.

He most recently worked with J.P. Morgan Private Bank, serving ultra-high net worth families, which gave him unique insight into what the wealthiest families in the world are doing to grow and preserve their legacy.  Bringing this knowledge to his clients as well as serving them with integrity and objectivity is why clients have chosen to work with him for decades.

His recent move to Capstan Financial Consulting Group, partnering with his long-time friend and associate, Dan Hoffe, marks a high point in his career that will allow him to advise his clients in an independent and comprehensive fashion. 

Chris graduated with a Bachelor’s of Science in Economics and Finance from the University of Central Arkansas.  He is on the board of the Animal Rescue Coalition and the Advisory board and past-president of the Manatee Community Foundation.  He also serves as Vice-Chair on the Sarasota YMCA Foundation.  He is married to his wife, Pamela and has 5 children.

▪  Develops New Client Relationships
▪  B.S., Florida State University
▪  Series 7, 63, 65 Registrations, and Life, Health, Variable Annuity licenses

Jeff joined Capstan in 2013 as Assistant Vice President of Client Development. He specializes in retirement planning, asset preservation strategies, wealth transfer, insurance planning and other wealth management related services while working closely with each department of the firm. Jeff graduated from Florida State University where he obtained his Bachelor’s degree in Economics and currently holds the Series 7, Series 63 and Series 65 registrations. He also holds the Life, Heath and Variable Annuity license from the State of Florida.

As a member of the local community for more than 25 years, Jeff was raised in Sarasota having graduated from Sarasota High School in 2005. As Jeff continues to build relationships, he also supports Capstan’s retirement plan team; working closely with business owners and executives to help manage and implement both qualified and non-qualified retirement plans as well as working with individuals and families. Away from the office, Jeff enjoys the outdoors and coaching youth sports. He has been an integral part of managing the annual Symetra Golf Tournament’s Childrens clinic for Capstan which provides free golf lessons to the area’s youth.

▪  17+ years Financial Industry Experience
▪  Specializes in Retirement Income Planning and Wealth Transfer Strategies
▪  Holds Series 7, 66 And 31 registrations and Life, Health and Variable Annuity Licenses

With Jeff’s nearly two decades worth of financial industry experience, he brings to Capstan a solid foundation of plan-based investment strategies. After joining the firm as a legacy Wells Fargo Advisors associate in 2014, Jeff and his long time business partner, Scot Jaffe, Vice President, were able to focus on delivering quality service and advice. Already having long term relationships with their most current client base, they continue to specialize in retirement income planning as well as estate and wealth transfer strategies.

Having donated his time extensively to many different charities over the years, Jeff has working knowledge of the financial challenges these organizations face. This has led Jeff to lend his professional knowledge while working with charitable organizations and foundations to manage their investment dollars and assist them in reaching their goals.

Originally from a suburb of Pittsburgh, Jeff relocated to the Sarasota area in 1997 and has several family members close by. While still in Pennsylvania and attending business school, Jeff became a professional golfer. He served as Director of Golf and Assistant Golf Professional at some of the area’s finest courses. Through this experience, Jeff met many retired professionals and business owners which has given him a unique perspective when advising pre and post retirees in today’s environment. In his free time, Jeff continues to give back to his community. He organizes events with thousands of attendees for nonprofit organizations as well as volunteers with the Salvation Army.

▪  17+ years Financial Industry Experience
▪  Specializes in Retirement Income Planning and Wealth Transfer Strategies
▪  B.S. in Psychology from University of Florida
▪  Holds Series 7, 66 And 31 registrations and Life, Health and Variable Annuity Licenses

Scot has spent more than 17 years in the financial services industry assisting his client’s at some of the largest, most well recognized firms in the country. After joining Capstan as a legacy Wells Fargo Advisors associate in 2014, he and his business partner, Jeff Day, Vice President were able to focus on delivering quality service and advice in an independent fashion. With an emphasis on building relationships, Scot and Jeff are able to specialize in strategic planning for pre and post retirees as well as retirement income planning to help clients strive to reach personal and financial goals during the later phases of life.

Relationship building has always been a part of Scot’s professional life. Prior to joining the financial services industry in 2000, Scot worked for Southern Wine and Spirits. He was dedicated to building relationships with grocery managers and was continuously recognized for instrumental growth in his region. From an early age while growing up in the Miami area, Scot learned about putting clients first. He watched his family grow their food manufacturing and wholesale grocery business which was opened in 1924 and ultimately sold to a large manufacturing firm in 1991.

While away from the office, Scot enjoys skiing, biking and golfing with his son Chase who is currently pursuing a career in the hospitality field. Building off his love of Harley Davidson motorcycles, Scot participates in many organized rides to benefit several different charitable organizations.

▪  32 years+ of Service and Financial Industry Experience
▪  B.A., in Business Management from Eckert College
▪  Holds Series 7 & 63 Registrations

Nancy started her career as a Trust Investment Associate transitioning into a Jr. Portfolio Manager and then became a Securities Trader at NCNB National Bank of FL more than three decades ago. After 12 years in the Trust Investment Industry, Nancy changed her career path to work in the Brokerage/Wealth Management Industry. She worked with RBC Wealth Management, Wells Fargo Advisors and Northern Trust Securities before joining Capstan Financial Consulting Group. She has made a career of working directly with clients, striving to help them achieve their financial goals and peace of mind.

Nancy moved to Holmes Beach, FL in 1978 where she attended Manatee High School in Bradenton, FL. She graduated from Eckerd College in 1985 with a Bachelors of Arts degree in Business Management.

Nancy still resides in Holmes Beach and enjoys spending time with her friends and her parents who still reside in Holmes Beach. She enjoys boating, biking, working out, and all things outdoors.

▪  15+ years Financial Industry Experience
▪  J.D., Boston University School of Law
▪  B.A., Brandeis University, Cum Laude with Honors in English and American Literature

Mr. Cohen has lived in the Sarasota area for seventeen years. He has dedicated that time to working directly with clients helping them to create plans, which seek to preserve and transfer their wealth. He also has extensive experience in trust administration and estate planning. Mark previously was employed by Bank of America’s US Trust division, where he was a Sr. Vice President and Trust Officer. Prior to that time, at SunTrust as Vice President, he helped manage and administer client’s trust relationships. He joined the Capstan team because of his belief in the provision of a team of first class professionals interested in crafting financial solutions with a local nexus.

Before relocating to Florida in 1999, Mr. Cohen was a practicing attorney in New Hampshire. He currently does not practice law. In New Hampshire he held positions such as director, president and vice president of law firms, where he served the needs of individuals, small businesses, concentrating his practice in trusts and estates and planning.

Mark brings with him an extensive background of professional experience and estate planning knowledge. He earned a B.A. cum laude with honors in English and American literature and a Juris Doctor from Boston University School of Law. He has attended numerous special training programs related to estate planning strategies, charitable giving, business planning and wealth transfer. Mark and his wife Ellen live in Osprey and have two children. He loves being outdoors and creating lasting memories of his travels through his passion for photography.

▪  40 + years Banking and Financial Industry Experience
▪  Directs Capstan’s community outreach efforts
▪  MBA, University of South Florida
▪  B.S., University of Florida

Ben Hatcher’s career in financial services spans four decades. He spent over 20 years with Barnett Bank in Florida where he grew from a Commercial Loan Officer to a Senior Vice President and Market Executive. These advancements led to more than a decade of work in Sarasota with Bank of America in which Mr. Hatcher started, developed and led teams which were consistently recognized in the areas of business banking, investment planning and other wealth management services.

Ben helped form Capstan and is a member of the Capstan Leadership Committee which develops and implements the practice’s long term strategic plan.

Having served on the gulf coast of Florida his entire career, Mr. Hatcher understands both the market and the community influenced by it. His approach to investment planning is one borne of experience, practice and integrity, and is designed to clarify goals and to take a studied and disciplined approach toward accomplishing them.

Mr. Hatcher holds a Bachelor of Science from The University of Florida, an MBA from The University of South Florida. His credentials coupled with the wealth of experience he’s amassed from a career devoted to financial services, make him an excellent resource for financial knowledge. Ben is an alumnus of the Sarasota County Chamber of Commerce Leadership Program and a member of the Board of Directors of the SunCoast Blood Bank active on its Finance and Governance committees. He currently resides in Sarasota with his family and enjoys the outdoors regularly by hiking the Appalachian Trail.

▪  49+ years Financial Industry Experience
▪  Represents Capstan as an active member of all Gulf Coast communities
▪  Coordinates business activities with associates
▪  Oversees execution of Capstan’s mission statement

Matt Sr. has dedicated his entire business career to the financial industry with experience in banking, trust services & wealth management. He has a strong passion for helping clients achieve their financial goals and believes that financial health is a key component as people strive to reach personal and financial goals.

He works closely with Capstan’s financial advisors in developing customized strategies to assist clients as they prepare for their future as well as actively participates in the local business communities. Matt’s career started at a young age in New York City with Chase Manhattan Bank and he has served Southwest Florida for 36+ years with Suntrust Bank, US Trust & most recently Florida Shores/Stonegate Bank prior to joining Capstan.

Matt has an extensive background in serving on many local non-profit boards including the Gulf Coast Community Foundation, Loveland Inc., Venice Area Chamber of Commerce, Leadership Charlotte & The Hermitage Artist Retreat. Matt has also been a member various civic organizations including Rotary, Sertoma & Kiwanis. In addition, Matt lends his experience as a community volunteer for the Englewood Fire District’s Pension committee in an effort to assist local fire fighters to retire with dignity. He currently resides in Englewood/Venice with his wife of 44+ years, Deborah.

▪  20 + years Financial Industry Experience
▪  Insurance, Business Planning & Wealth transfer specialist*
▪  J.D., Villanova Law School
▪  B.S., University of Pennsylvania

Mr. Hunter settled in the Sarasota community seventeen years ago. He’s devoted that time to directing clients toward financial solutions designed to accomplish two purposes: Securing retirement income and the tax efficient transfer of wealth. He also has extensive experience designing retirement plans for small businesses and their owners. He believes that in today's world of financial bureaucracies Capstan offers clients unique value. Carroll ensures you will receive individual attention from experienced financial professionals who will craft financial solutions with local care.

Mr. Hunter joins Capstan directly from Merrill Lynch and Bank of America's US Trust division. Carroll spent time with Professional Benefits working on business retirement plans and at SunTrust helping clients establish investment management solutions for trust assets. Prior to relocating to Florida, Mr. Hunter was a practicing attorney for over two decades (he is currently non-practicing). He was the founder and senior partner of his own law firm which served the needs of individuals, small businesses and communities in the central New Hampshire area.

Mr. Hunter brings a rich background of professional experience and investment planning knowledge. He earned a B.S. in Economics from the Wharton School at the University of Pennsylvania and a J.D. from Villanova Law School. Carroll holds the Series 7 and Series 66 registrations. He is also licensed with the state of Florida for life, health, long term care insurance and annuities. He has attended numerous special training programs related to estate planning strategies, business planning and wealth transfer. Carroll and his wife Wendy live in Sarasota. They have four children.

▪  12+ Financial Industry Experience
▪  Directs the firm’s industry compliance programs
▪  Oversees firm’s Administrative & Operations Team

Tiki has been in financial services for well over a decade. Starting in 1995 with Barnett Bank, she was recognized for several operational and leadership accomplishments. Prior to helping for Capstan, she most recently served as member of the Branch Operations team at Banc of America Investment Services / Merrill Lynch. Since 2010, in order to maximize her ability to impact a client-centered environment, Tiki has led Capstan’s administrative team. Her primary responsibility is to oversee an integrated set of processes to ensure the functions of Capstan set the highest standards of operational excellence.

She is a fifth generation resident of Manatee County and stays busy by organizing family events to keep everyone connected as well as remaining active in church. Tiki is a 1991 graduate of Palmetto High School and currently resides in Palmetto with her husband of 20 years and their three children.

▪  34+ years Financial Industry Experience
▪  Directs account operations & asset movement
▪  Mankato Business College, Minnesota
▪  Series 7, 63, 66 registrations

Joyce has served within the financial services community for 34 years. She spent her first 13 years at Citizens Federal Saving & Loan as an assistant manager before joining Nations Bank and eventually Bank of America Investments/Merrill Lynch. In that span she has cultivated a client services, operations and compliance background that are rich with experience and knowledge. Her primary goal is to ensure Capstan Financial Consulting Group provides the highest level of service possible to both new and existing client relationships.

Joyce is a graduate of Mankato Business College in Minnesota. She is a mother of four sons. While away from the office, her hobbies include travel, reading and various church functions.
Joyce has lived in Florida for 43 years - calling Sarasota home since 1976.

▪  9+ years Financial Industry Experience
▪  Directs firm’s Marketing efforts
▪  Life, Health, Variable Annuity licenses

Gala began her financial services career in 2008 as a Sales and Service Specialist with Bank of America. She was responsible for providing excellent client service and leading efforts for client retention within the branch network. At Capstan she spearheads the client-first mentality and oversees administrative responsibilities within the organization. As the Director of Marketing, Gala coordinates and prepares all marketing programs within the firm. In addition, as a licensed insurance professional, Gala also manages the Annuity, Life Insurance and Long Term Care Insurance processing at Capstan.

Gala moved to the United States in 2001 from Moscow, Russia. She enjoys reading, traveling and spending quality time with her family and friends. In November of 2016, Gala & Sergey welcomed a beautiful baby girl, they are grateful and happy to call sunny Florida their home.

▪  15 + years of Service and Financial Industry Experience
▪  Director of First Impressions
▪  Implements Service Standards through all departments

Gwen is a Florida native having grown up in Englewood and its surrounding communities. She joined Capstan in 2016 after gaining two decades worth of experience in both the financial and service industries. Bringing this experience to Capstan, Gwen collaborates with all the departments of the firm to ensure that clients experience the highest commitment to service and personal attention while visiting the office. She believes that directing first impressions can have lasting effects on the client’s relationship and is the first step in exceeding their expectations. While welcoming visitors, Gwen coordinates the efficient use of Capstan’s client serving areas.

Gwen currently resides in Englewood with Wally, her husband of 20 years and their three boys, Brian, Zachary and Trey. In her free time, she enjoys boating and all things outdoors.

• 3 Years + Of Service and Financial Industry Experience 
• Online Services Coordinator 
• Account Operations and Asset Movement Team

Born and raised in Englewood, Keyla is a true Florida native. After graduating from Lemon Bay High School in 2015, Keyla embarked on starting a career in finance. Before joining Capstan in 2018 as our youngest team member, she worked at Trustco Bank for 2 years. The personal interactions with customers enabled her to hone her skills while delivering excellent service to some of the bank’s most important clientele. Wanting to broaden her knowledge for a more cultivated client experience, Keyla began working with Key Agency Insurance. There she obtained a 4-40 license to work as a Certified Professional Service Representative and deliver guidance through difficult policy transitions. Keyla brings to us over 3 years of experience in the financial and services industry coupled with her eagerness to learn.

In Keyla’s free time, she enjoys going to the beach, working out, spending time with friends and family, and going to the dog park with her Aussie, Sawyer.